Deliver high-impact leadership training
Every organization seeks to establish a program that develops the next generation of leaders. But the most successful programs develop leaders at all levels of the organization, not just those…
Syndicated
Former State Senator sentenced for $74 million check-kiting scheme
A former Rhode Island state senator was sentenced to two years in federal prison for passing $74 million in worthless checks through his businesses in a check-kiting scheme using credit…
A strategy to achieve double-digit credit card growth
The Credit CARD Act of 2009raised the bar for ensuring members have the ability to repay their obligations. Today, one Florida credit union employs sophisticated analytics to proactively raise members’…
Mortgage periodic statements and successors in interest
Last week Jennifer blogged about the timing requirements for periodic statements. Today, I want to look at periodic statements for mortgage loans and what to do when a potential successor…
Using content effectively for credit union marketing and sales
Today we are sharing a live blog from the Financial Brand Forum 2019. In this session by James Robert Lay, of Digital Growth Institution, we will explore how content can…
Below-the-radar issues banking execs shouldn’t overlook
Financial marketers can easily tick off the A-list issues they’re wrestling with. But what’s out there that many bank and credit union leaders aren’t discussing? We asked attendees of The…
Attributes of the MVPs in credit union core technology
In the realm of credit union core technology, there are some key data processors that are leading the pack. It’s no surprise that according toCallahan & Associates 2019 Core Report,the…
Donovan: CU difference is best defense against bank attacks
Credit unions must be proactive to not only react to banker rhetoric but to bust myths about credit unions and their tax status, CUNA Chief Advocacy Officer Ryan Donovan wrotein…
Foreign bank fined $1.3B for unsafe practices
Italian bank UniCredit has been fined more than $1.3 billion by U.S. state and federal authorities for "unsafe and unsound practices related to inadequate sanctions controls and supervision of its…
Facility Solutions: Creating beneficial lease agreements
In just the past few years, I have seen several credit unions reprioritize their delivery focus from branches to digital, particularly in the areas of mortgage, auto and business lending.…
‘Un-sales’ meeting adds fun to training
When introducing a new product or service, or a different approach to increasing sales, don't hold a traditional meeting. Instead, hold an “un-sales” meeting, says Mia Perez, chief administrative officer…
Former NCUA Board Members denounce Trump’s new OMB rule review
A new Trump Administration directive that subjects the NCUA’s rules and guidance to Office of Management and Budget review represents improper interference in agency activities, four former NCUA board members…
When it comes to what’s next for payments, Visa has big plans in the Big Apple
The Big Apple. NYC. The city that never sleeps. New York City is known by many names, but one thing is certain. It’s a global center of commerce, culture and…
Advocacy is the key to sales
Six years ago, a now $16 billion bank began to acquire nearly 75 branches in the Western U.S. from one of the nation’s largest banks. Initially, there was a lot…
The challenge of talent management
Attract. Develop. Retain. Those three words are a common refrain at credit unions. As consumer expectations of retail service continue to rise, a capable, knowledgeable staff whose members also understand…
Direct banks may be good, but they’re not unbeatable
Can traditional banks and credit unions compete with higher-paying online-only direct banks? New research from J.D. Power indicates that as strong as these newcomers have been so far, they are…
Tax status allows CUs to ensure 115M members come first
The credit union difference means all 115 million credit union members come first, CUNA President/CEO Jim Nussle said in a video released this morning. Speaking on the occasion of Tax…
White House tells FI regulators to submit rules for review
The White House is instructing federal banking regulators and other independent agencies to submit guidance and proposed rules to the Office of Information and Regulatory Affairs (OIRA) to determine whether…
Lending Perspectives: With credit unions’ mortgage success comes responsibility
In 2006, I attended a roundtable in Las Vegas to discuss how credit unions could build market share in mortgages. At the time, credit unions had about 2% of the…
Congress, not regulators, must solve marijuana banking problem: Mnuchin
Congress, not federal regulators, must fix the marijuana banking conundrum, Treasury Secretary Steven Mnuchin told a House subcommittee last week. “I don’t believe that this is a failure of the…
Something borrowed. Something due: A VITA(L) service at tax time takes on new importance
The VITA volunteers at ACMG Federal Credit Union($62.1M, Solvay, NY) saw close up the angst that’s been reported around the country this year as some taxpayers realize they’re not getting…
Minding your PAU: How 3 key metrics drive payments growth
Payments drive revenue, relationships, profitability and trust. Increasingly, they are the epicenter of your relationship with members as a key driver of preferred financial institution (PFI) status. But growing your…
A shift in approach that actually results in… well, results
In an era of rapid change and marketplace disruption, we’re all challenged to help our customers/members identify and address a host of evolving needs. Realizing traditional methods – known as…
Financial marketers see pros and cons in marketing’s changed role
Banking is undergoing some of the most sweeping changes in its history and financial marketers are in the thick of it. The challenges their institutions face from fast-moving, tech-savvy competitors…