A new CEO, a new vision for a New York credit union
When Visions Federal Credit Union($4.2B, Endwell, NY) initially invited Ty Muse to interview for the cooperative’s CEO position, Muse, who was satisfied with his role as CFO at a nearby…
Syndicated
Secret to online banking customer support? Ditch the scripts
“How can I make the monster under my bed chip in for the rent?” You might expect to hear a question like this from a friend or maybe a comedian,…
Open up to new core possibilities
A core system andall its ancillary products will equip your credit union withthe majority of the functionally you require. However, as new products and services become available, the core alone…
Registration open for CUNA CECL training Sept. 5-6
Registration is now live for the CUNA Current Expected Credit Loss School, a live training event designed to prepare credit unions for the new Current Expected Credit Loss (CECL) standard…
Last week to save $200 on Annual Conference
Credit unions have one week left to save $200 off registration forNAFCU's 52nd Annual Conference & Solutions Expohappening June 18-21 in New Orleans, La. Use the codeANNUALSAVINGSto save $200 off…
Panel celebrates 25 years of HR/OD
A panel of founding members of the CUNA Human Resources & Organizational Development (HR/OD) Council shared stories of how HR field has changed—and remained the same—over the last quarter century.…
T-Mobile to offer a checking account
In its quest to stand out from U.S. rivals, T-Mobile US Inc. is adding an unusual perk: a checking account. The carrier is rolling out a new T-Mobile Money app…
Innovation Spotlight – Discernment is key in solution selection
Innovation – everyone wants it. And when talking about it, we are all prone to a heightened state of suggestibility, as if everything we see and hear has potential worth…
The quickest way anywhere is a straight line
It’s a fact…the quickest way anywhere is a straight line. So, why do credit unions seemingly insist on charting winding paths for their members and their marketers? Many times we…
The benefits of APIs in sanctions screening
As technology becomes more sophisticated and continues to influence the way organizations conduct business, the need for efficient and dependable watch list screening increases exponentially. For companies caught dealing with…
What’s in a name: Chief Deposit Services Officer
Many credit unions across the industry have expressed the need to grow deposits. But in suburban Atlanta, Georgia United Credit Union($1.4B, Duluth, GA) has created an executive position with that…
New NCUA Chairman Hood outlines areas of focus, ANPR issued
The NCUA Board issued an advance notice of proposed rulemaking (ANPR) Thursday on compensation in connection with loans to members. This was also the first meeting of a full, three-person…
NAFCU gains insights on housing finance reform, reg relief
NAFCU Director of Regulatory Affairs Ann Kossachev attended an event Wednesday with Andrew Olmem, special assistant to the president for financial policy, during which he shared updates on a number…
Inside Marketing: Connecting with members online
In 2019, credit unions face the same fundamental question that nearly every other business does: Members are out there, but how do you reach them? Gone are the simpler days…
Craft messages that inspire
When addressing an audience, take a moment to frame your message, make it memorable to your listeners, and spur them to take action. “When you inspire, you move the audience…
Security worries holding consumers back on voice payments, study finds
Consumers are excited about the prospect of using voice assistants to pay for things, but worries about security are stopping most of them from actually following through on it, according…
Will your credit union still be relevant in 5, 10, 15 or 20 years?
We’ve all seen the trend of credit unions ceasing to exist at the rate of about one every other business day. Using National Credit Union Administration data, in 2018, the…
Top 15 enterprise risk management strategies for preventing card fraud
Allied Solutions is on the front lines of risk management, with expert perspective on best practices to detect, prevent, and mitigate against fraud. Turn off any active non-EMV cards and…
Open banking: User experience over technology
What is it?There’s a lot of chatter about 'Open Banking' in the UK, a new world where our banks and other regulated organisations will be able to share, access and…
The next big thing: An interview with Randy Harrington
I had the opportunity during CUNA’s Marketing & Business Development Council’s Conference to chat with Randy Harrington, the CEO and founder of Strategic Arts & Sciences. I’ve known Randy for…
3 banking makeovers spotlight web, branch, brand best practices
The huge popularity of the “Fixer Upper” TV show proves that people love to watch the pros take something dated and tired and turn it around complete with a big…
NCUA’s Thursday meeting sees ANPR on compensation
There’s just a single item on the NCUA Board’s agenda for its April 18 meeting, the first with a three-person board since April 2016. This will also be the first…
Berger talks CU issues at NACUSO conference
NAFCU President and CEO Dan Berger, along with National Association of Credit Union Service Organizations (NACUSO) President and CEO Jack Antonini, Tuesday discussed various issues and trends affecting the credit…
Leadership Matters: 4 mistakes you make when apologizing
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenges your pride…