The CFPB yesterday announced changes, many of which take into account NAFCU suggestions, to policies regarding Civil Investigative Demands (CIDs). The proposed changes – which better align with requirements set…
At Credit Union of the Rockies, our main focus has always been to provide our members with the best possible banking experience. While this goal hasn’t changed, member expectations have.…
With banks steering clear and the industry surging toward $22 billion in sales, hemp and its trendy ingredient known as CBD could be the next lucrative frontier for direct lenders.…
Fast, dependable and secure internet service is a necessity for every business. But for financial institutions, simply deploying dedicated high-speed access from a typical Internet Service Provider (ISP)and calling it…
“Where’s the beef?” Some of you may not know this classic 1980s catchphrase from Wendy’s. So, let’s try another one: “Dilly dilly!” Now I’ve captured the rest of our readers…
I’m obsessed with a new show on Food Network called Buddy vs. Duff. It’s a weekly showdown between Ace of Cakes star Duff Goldman and Cake Boss star Buddy Velasco…
As credit unions continue to find different ways to reach new members, their use of social media continues to increase. The NAFCU compliance team occasionally gets questions on the requirements…
Interest rates and fixed costs are rising, liquidity is shrinking, and the U.S. economy is showing signs that it could soon slow down. These factors and others underscore uncertainty in…
As president/CEO of a small credit union, Lori Herrick said her credit union focuses on serving member needs. An that’s how Manchester Municipal FCU, Manchester, Conn., is able to run…
Conference enrollment numbers continue to rise as NAFCU prepares to embark on the biggest CEO's Conference in the association's history. Held in Key West, Fla., NAFCU's CEOs and Senior Executives…
If you’ve spent any amount of time with us folks at Quantum Governance—either at a large, general session at a CUES conference or in a private, retreat setting, you know…
Metro Credit Union, Chelsea, Mass., is part of a community partnership that provides its neighbors with resources and life skills to advance financial security. Since 2012, Metro has been a…
For the first time in world history, a credit union has surpassed $100 billion in assets—and it continues to grow at a record pace. In the process, Navy Federal Credit…
The lowly checking account. Once the primary vehicle for member transactions, but now second fiddle to an assortment of payment alternatives. At least that is what many postulate and pronounce.…
Throughout the halls of most credit union events, you will hear someone issuing to the organization’s leadership an imperative to recruit younger board members, which will help solve the aging…
The Apple Card is going to change things. With its large market appeal and history of developing user-friendly tech, the Apple Card is set to disrupt offerings from traditional card…
Over the last year, I’ve found myself in meetings with our internal team or clients, asking the group… “Ok, I hear what you are saying. So, what do you propose…
Virtually all financial institutions in the world are focused on making their organization ‘more digital’. From overhauling back office operations to leveraging new technologies to increasing customer engagement, the requirement…
The 2019-2020 Executive Committee of CUNA HR & Organizational Development Council was officially announced at the council’s annual conference in Anaheim, Calif. Lisa Baron, SVP human resources and talent management,…
A survey revealed that more than 80 percent of organizations – including financial institutions and other businesses – suffered from payments fraud in 2018. Fraud was also more common among…
A panel of credit union CEOs weighed in on the value human resources (HR) leaders provide when they step into the role as executive coach during the 2019 CUNA Human…
Digital-only banks are beating credit unions, community banks and traditional banks in customer satisfaction, new data from FIS showed. According to the survey of 1,749 U.S. consumers, 63% of customers…
Responding to what it sees as a need to update “outdated and burdensome” regulations, the NCUA on Thursday issued an Advanced Notice of Proposed Rulemaking requesting information on how to…
Giving criticism in a way that is constructive can be difficult. But providing tough feedback to employees is a requirement of leading an organization, and it will help your employees…