Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are doing…
UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to…
The U.S. unemployment rate ticked up slightly in the last month of 2018, from 3.7% in October and November to 3.9% in December. Still, that was down from 4.4% one…
The Federal Reserve Board should look at opportunities to increase the Regulation D transfer limit beyond the current six per month, CUNA wrote to the Federal Reserve Monday. The Fed…
The Federal Housing Administration (FHA) released a proposed rule last week that would change its lender certification requirements. Under the proposed changes, requirements would be more transparent, making it easier…
NACHA’s Payments Innovation Alliance and the U.S. Faster Payments Council (FPC) have launched a partnership to develop an “educational and online decisioning platform” called the Faster Payments Playbook. Its objective…
On Friday, the Chairman and Ranking Member of the Senate Banks Committee sent a politely worded letter to Facebook inquiring about its plans to move aggressively into the payments market…
Delinquencies in the auto loan landscape are the highest they’ve been in the past decade. According to the New York Fed's recent blog post, 2018 was marked by historically high…
Recently the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) announced the publication of A Framework for OFAC Compliance Commitments. The underlying intent of the framework is to…
Wherever summer travels take you and your members, chances are you’ll be near one of CO-OP’s nearly 30,000 surcharge-free ATMs. To remind everyone just how convenient a go-everywhere ATM network…
Digitalization is having a massive, generally positive, impact on banking customers’ experience. Mobile and online services are taking accessibility to a new level and speeding up processing. Artificial intelligence and…
A report by Verizon found that c-level executives were 12 times more likely to be the target of social incidents and nine times more likely to be targeted in social…
As late winter and early spring flooding begins its annual assault, we’re reminded once again of the catastrophic and uncontrollable nature of flooding. Nearly 75% of declared disasters in the…
Jason Lindstrom has a message for all credit union marketers who want to be CEO: He’s living proof it can be done. Lindstrom started as a part-time teller during college…
State attorneys general and a group of state treasurers have called on Congress to enact legislation that would provide a safe harbor for financial institutions to do business with cannabis-related…
I like to say that I have the best job in Washington, D.C. – heck, maybe the entire world. I love my organization, our mission and the mission of our…
Sometimes it can feel darn near impossible to figure out how much it costs to acquire a new credit union members. But should it be so hard? We spoke with…
In this age of digital communication, smartphones, smartwatches, and instant information, consumers don’t have to look far—or at all (Hello, digital ad retargeting!)—to find companies that are chomping at the…
The infrastructure for the U.S. mass transit collections systems are, in many cases, quite old and dated. The complexity in upgrading these systems, and defining interoperability among all the participants,…
Some social media genius at JPMorgan Chase sent out a tweet last week that created backlash for the big bank and a “get off my lawn” moment for this Baby…
The best option for consumers to access high-quality, affordable financial services are the credit unions in their communities, CUNA President/CEO Jim Nussle wrote to Sen. Bernie Sanders (I-Vt.) and Rep.…
NCUA Board Chairman Rodney Hood met with NAFCU President and CEO Dan Berger at the association's headquarters Wednesday to discuss priorities for the agency. "NAFCU thanks Chairman Hood for his…
The first four months of 2019 have witnessed a very sharp major central bank monetary policy reversal. Most of 2018 was represented by the theme of monetary policy normalization, or…
After nearly 15 years of advocating for credit unions, I thought I had seen it all: Wave after wave of banker attacks against credit unions here in Washington and across…