You’ve probably read it somewhere. Someone has probably told you. Chances are, you know that your credit union needs a business continuity plan, but you don’t remember exactly where you…
I came across a quote on Twitter recently that really resonated with me. “The best way to gain a customer is to not lose one you already have.” Let that…
When working with consumers, cross-selling or up-selling can be hard if your bank or credit union staff aren't sure how to start the conversation. Some people wouldprefer to not mention…
Given all the words written about “the death of the branch,” the announcements in 2018 by JPMorgan Chase and Bank of America that they would each build 400 to 500…
The House Appropriations subcommittee on financial services and general government passed its legislation for fiscal year 2020 Monday night, legislation with several important credit union priorities addressed. The House Appropriations…
The House Monday approved the Senate's disaster aid package, which extends the National Flood Insurance Program (NFIP) to Sept. 30. The program was previously set to expire May 31, but,…
With the end of the school year and the official start of summer right around the corner, many organizations are bracing for an inevitable rush of vacation requests. As employees…
At its newest branch downtown here, cPort Credit Union features something unlike any other CU branch in the country–a luxury, $2-million condominium that occupies the two floors above it. It…
Pen Air Federal Credit Union ($1.5B, Pensacola, FL) has captured the loyalty of thousands of members in the three years since it rolled out an auto finance recapture program that…
Happy June everyone! This marks not only being half-way through the year (how did that happen?!) but also the start of something very important – hurricane season. Officially, the Atlantic…
So much is said about how Amazon and Netflix and other e-commerce giants make digital browsing, buying and paying so intuitive and personalized that a critical point often goes unmentioned:…
In a recent survey,the Financial Health Network askedfinancial services executives about their organizations' most important strategic priorities. The second most-frequently mentioned priority--cited by seven in 10 banks and credit unions--was…
CUNAannounced Monday Karin Sand as the new Vice President of System Provider Relations effective immediately. In this new role at CUNA, Sand will oversee all aspects of relationships with the…
The NCUA in May issued one prohibition notice and one prohibition order, which bar individuals previously associated with credit unions from any future participation in the affairs of a federally…
Here’s the good news: The message embodied in you will be expressed whatever the modality or context—written format, verbal conversation, presentation or interview. You can speak coherently to what you…
Two innovative approaches to upgrading member interaction come from a California credit union creating a more targeted digital member experience; and an Arkansas credit union focusing on face-to-face video collaboration.…
Process improvement is all about looking at the things we do from a new point of view. Usually we’re looking at things that have been done the same way for…
Total auto loans at credit unions expanded 10.1% year-over-year, the fastest of any major loan product, and added $34.0 billion to the industry’s total loan portfolio in 2018. By year-end,…
If you had any doubt that legal medical and recreational marijuana and related derivatives have become a very big business in the U.S., consider that a recent edition of Marijuana…
It’s no secret that the demographic makeup of a financial institution’s membership is changing. As Boomers near retirement, their children are entering the mid-career phase of their lives, and their…
Credit unions have never attempted a brand-building campaign on the scale of CUNA’s Awareness initiative, writes Tim Newbrough in CUToday, adding that this effort is needed “now more than ever.”…
As the CFPB considers a rulemaking related to third-party debt collection, NAFCU would like to know how it could impact credit unions that use third-party vendors or credit union service…
“Nothing is as painful to the human mind as a great and sudden change,” writes Mary Shelley in the novel Frankenstein. I would argue that small and slow changes can…
Former Municipal Credit Union CEO Kam Wong got away with his $10 million fraud for years by managing New York’s oldest financial cooperative by forewarning employees to follow his demands…