So much is said about how Amazon and Netflix and other e-commerce giants make digital browsing, buying and paying so intuitive and personalized that a critical point often goes unmentioned:…
In a recent survey,the Financial Health Network askedfinancial services executives about their organizations' most important strategic priorities. The second most-frequently mentioned priority--cited by seven in 10 banks and credit unions--was…
CUNAannounced Monday Karin Sand as the new Vice President of System Provider Relations effective immediately. In this new role at CUNA, Sand will oversee all aspects of relationships with the…
The NCUA in May issued one prohibition notice and one prohibition order, which bar individuals previously associated with credit unions from any future participation in the affairs of a federally…
Here’s the good news: The message embodied in you will be expressed whatever the modality or context—written format, verbal conversation, presentation or interview. You can speak coherently to what you…
Two innovative approaches to upgrading member interaction come from a California credit union creating a more targeted digital member experience; and an Arkansas credit union focusing on face-to-face video collaboration.…
Process improvement is all about looking at the things we do from a new point of view. Usually we’re looking at things that have been done the same way for…
Total auto loans at credit unions expanded 10.1% year-over-year, the fastest of any major loan product, and added $34.0 billion to the industry’s total loan portfolio in 2018. By year-end,…
If you had any doubt that legal medical and recreational marijuana and related derivatives have become a very big business in the U.S., consider that a recent edition of Marijuana…
It’s no secret that the demographic makeup of a financial institution’s membership is changing. As Boomers near retirement, their children are entering the mid-career phase of their lives, and their…
Credit unions have never attempted a brand-building campaign on the scale of CUNA’s Awareness initiative, writes Tim Newbrough in CUToday, adding that this effort is needed “now more than ever.”…
As the CFPB considers a rulemaking related to third-party debt collection, NAFCU would like to know how it could impact credit unions that use third-party vendors or credit union service…
“Nothing is as painful to the human mind as a great and sudden change,” writes Mary Shelley in the novel Frankenstein. I would argue that small and slow changes can…
Former Municipal Credit Union CEO Kam Wong got away with his $10 million fraud for years by managing New York’s oldest financial cooperative by forewarning employees to follow his demands…
I've written before about the importance of giving constructive feedback to your employees, but how can you ensure they're being honest in their feedback to you? You are their boss…
TheVisa Everywhere Initiative: Women’s Global Edition*celebrates women from around the world whose businesses are transforming commerce and supporting economic and social change in local communities. This includes women like Isabelle…
Sometimes a federal credit union (FCU) considers a name change. One common reason for this might be that over time, changes in the FCU’s field of membership could mean the…
They have been called many things, from entitled to humble, hardworking to lazy, overly reliant on their parents while at the same time independent. Tom Brokaw even famously tagged them…
Forty-seven credit union leaders were designated as Credit Union Development Educators (CUDEs) after completing the National Credit Union Foundation’s (the Foundation) Credit Union Development Education (DE) Training. The May DE…
NAFCU-member credit unions have until next Thursday to submit responses to this month's Economic & CU Monitor survey, which is focused on CFPB priorities. Through the survey, NAFCU seeks to…
Some see field of membership as an antiquated notion, no longer reasonable in the modern financial services marketplace. Others embrace it as a defining characteristic of what makes credit unions…
Washington says a major change in the mortgage-backed securities market could make home loans more affordable nationwide. Not everyone on Wall Street is so sure. The revamp, the most significant…
Social media channels provide financial institutions with a unique opportunity to engage in helpful two-way communication with customers, prospects, employees and critics. However, communicating with customers through social media carries…
When I encounter resistance during a strategic planning session with a credit union, I know it’s time to pause, regroup, and gain perspective. Resistance rarely happens because the board and…