Syndicated

The laborious process of applying for industry awards can prove stressful and painstakingly long for credit union marketers. They may not consider the countless hours of drafting and editing award…

The online channel is a critical service tool for credit unions. The ability to provide convenient services anywhere and from any device is essential to a credit union’s member experience.…

A lack of oversight by the NCUA allowed New York credit unions to lure unsuspecting taxi drivers into taking out loans they could not afford, the trade group representing community…

Will Proposed Legislation Change the Risk Calculus for Financial Institutions? As states continue to legalize medical and recreational marijuana, pressure is mounting on both marijuana-related businesses (MRBs) and financial institutions…

Like most credit unions, you’re likely either beginning to think about or in the thick of a “digital transformation.” But given the swirl of new technologies and ideas—not to mention…

I won’t pretend to know much about theater. It’s just not my specialty. And yet, here I am, trying to explain credit union disaster recovery tabletop exercises by making a…

May 15 was the first payment date for the 21% excise tax on annual executive compensation in excess of $1 million to any one of a CU’s top-five paid executives.…

Is America’s auto loan debt getting out of hand? The $73,200 base price of the 2019 Lincoln Navigator kind of says it all. With prices at the dealership on the…

As the Federal Communications Commission prepares to vote Thursday on a default call blocking proposal, CUNA’s concerns have been part of the media coverage of the proposal, and many of…

NAFCU President and CEO Dan Berger and senior leaders of the association's award-winning advocacy team next week will give members an update on key credit union issues, including the current…

Millennials have finally entered the housing market, but it hasn’t been easy for them. While the majority of homeowners are satisfied with their properties, millennials as a group report exceptionally…

Harlene Johnson, president of Light Commerce Credit Union in Houston, has been named Credit Union Magazine’s 2019 Credit Union Hero of the Year. Johnson will be recognized at the 2019…

Quest Diagnostics, a major blood testing company, warned that almost 12 million of its customers may have had personal, financial and medical information breached due to a collections vendor issue.…

In our role as consultants to a broad family of credit unions, we have the opportunity to work with both underperforming and outperforming credit unions. Our engagement process provides us…

You’ve probably read it somewhere. Someone has probably told you. Chances are, you know that your credit union needs a business continuity plan, but you don’t remember exactly where you…

I came across a quote on Twitter recently that really resonated with me. “The best way to gain a customer is to not lose one you already have.” Let that…

When working with consumers, cross-selling or up-selling can be hard if your bank or credit union staff aren't sure how to start the conversation. Some people wouldprefer to not mention…

Given all the words written about “the death of the branch,” the announcements in 2018 by JPMorgan Chase and Bank of America that they would each build 400 to 500…

The House Appropriations subcommittee on financial services and general government passed its legislation for fiscal year 2020 Monday night, legislation with several important credit union priorities addressed. The House Appropriations…

The House Monday approved the Senate's disaster aid package, which extends the National Flood Insurance Program (NFIP) to Sept. 30. The program was previously set to expire May 31, but,…

With the end of the school year and the official start of summer right around the corner, many organizations are bracing for an inevitable rush of vacation requests. As employees…

At its newest branch downtown here, cPort Credit Union features something unlike any other CU branch in the country–a luxury, $2-million condominium that occupies the two floors above it. It…

Pen Air Federal Credit Union ($1.5B, Pensacola, FL) has captured the loyalty of thousands of members in the three years since it rolled out an auto finance recapture program that…

Happy June everyone! This marks not only being half-way through the year (how did that happen?!) but also the start of something very important – hurricane season. Officially, the Atlantic…