Syndicated

There’s a saying that goes “It seems too good to be true.” For years, Facebook has been a leading force in social media tech. However, a recent research from eMarketerhas…

Branding is universal. Whether in Midland, Texas, or Milan, Italy, brands are everywhere. They’re competing for consumer attention, which means some brands win and some brands lose—even if both stay…

The financial services industry is changing, and quickly. From new technology to increased regulation, credit unions are experiencing the effects of these changes each day. On top of that, credit…

When first asked if technology training differs much from the other types of training credit unions tend to do, Dixie Abramian, CME, CSE, responds, “not necessarily. There is always a…

ELGA Credit Union($703.8M, Burton, MI) is banking on the fourth try being the charm. Three earlier efforts to open a branch in downtown Flint didn’t pan out, but this time…

Sheltered Harbor, a voluntary initiative designed to help protect against cyberattacks, will conduct a free informational webinar June 18. CUNA is a founding board member of Sheltered Harbor and recently…

In response to attacks from the Independent Community Bankers of America (ICBA) challenging credit unions' federal tax exemption and the NCUA's actions as an independent regulator, NAFCU President and CEO…

Falcon Heights, Minn.-based SPIRE Credit Union and Minneapolis-based venture studio DNT BLNK launched a new industry app this month called NetGiver, which allows members to donate to charities directly from…

Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit union. Consider a global study on customer service…

There are plenty of odious tasks in the credit union industry. That goes double for operations staff. But few of those tasks are worse than patching. That’s why managed patching…

Here’s a poke in the eye for financial marketers from a member of Generation Z: “My numero uno message to brands that try too hard with the things that a…

Companies in every industry have had to adapt to growing consumer expectations for financial interactions that are fast, easy, and secure. Experiences with online retail firms like Amazon have conditioned…

Whether driven by inventive fraud schemes or the Federal Reserve’s reopening of a 2011 proposal, we have seen an uptick in questions from credit unions related to Regulation CC’s funds…

CUNA attended the two-day meeting of the Consumer Financial Protection Bureau’s (CFPB) Credit Union Advisory Council Wednesday and Thursday. The CUAC advises the bureau on regulating consumer financial products or…

The CFPB has fined Freedom Mortgage Corporation $1.75 million for filing inaccurate Home Mortgage Disclosure Act (HMDA) data. Freedom is one of the 10 largest HMDA reporters in the nation.…

As a small credit union, we were constantly advised by examiners and strategic planners from 2005-2014 to find our niche in our community. We are surrounded by large credit unions…

Sales are vital to the success of your credit union. Your institution requires new accounts and loans to generate the income necessary to cover expenses and build capital. Despite the…

June marks the beginning of hurricane season and at the Foundation, we are trying to raise awareness for disaster preparedness all month. While it’s something that you hope never happens…

Chapter 1 of this series considered the importance in establishing a specific goal to solve using data analytics and proving the ROI in order to justify automation and decisioning using…

No one wants to work in a bad office environment. As the leader of your organization, you set the tone and expectations for other managers and employees to follow. And…

Quiz time! The unique financial planning needs of women include: A. a longer expected life span than their male counterparts. B. earning gaps from taking time off work to care…

In a digital world, consumers can acquire enough information about a product or service on a smartphone or online to make a purchase decision without ever asking a question of…

The Federal Communications Commission (FCC) Thursday voted to approve its default call-blocking order, which includes a CUNA-supported mechanism for challenging erroneous call blocking. CUNA is concerned the order will lead…

NAFCU is launching a new Compliance, Risk & BSA Network to provide a platform to connect credit union professionals and share exclusive content from the association's award-winning compliance program. This…