Syndicated

The drive from Santa Ana to Pleasanton, CA, takes just about seven hours. Erin Mendez knows this because she made the drive nearly six years ago, when she left her…

Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by…

My organization is preparing to host our Annual Conference next week – which is all about equipping our members with the trends and strategies needed to take their institution into…

The digital banking revolution has begun, and Member Service Representatives may feel like a casualty of war. It’s tempting to think that there’s no longer a need for Member Service…

The House Financial Services Committee passed four CUNA-supported bills at the conclusion of a two-day markup Wednesday. CUNA wrote Tuesday in support of the bills, which cover the Bank Secrecy…

NCUA Chairman Rodney Hood lauded the credit union industry while discussing regulatory challenges and fintech pressures during a "Fireside Chat," hosted by the Cato Institute Wednesday. The chat – part…

Credit unions in the U.S. have been witnessing a steady increase in membership since 2010. Average annual membership growth has been approximately 4 percent in the last four years. On…

Labeling generations has never worked for me. According to some faceless group, who I assume are located in a basement in St. Louis, Mo., eating their lunches out of vending…

Monzo and Starling are banks you’ve probably never heard of if you’re outside the UK, but they’ve been leading a quiet revolution to challenge traditional banks to do better —…

I had the recent privilege to speak to 685 baccalaureate degree candidates and their families and friends at the 75th commencement ceremonies at Iona College. I received my own bachelor’s…

So, you have a star employee on your team—a proverbial rock star. She knows what is expected of her and excels at every turn. She shows initiative and creative problem…

Credit unions have a long history of working together, and the rise in loan participation activity in the past decade shows that willingness to collaborate writ large. The movement’s portfolio…

CUNA wrote in support of the Comprehensive Regulatory Review Act (H.R. 3198) Wednesday, a bill introduced by Reps. Barry Loudermilk (R-Ga.) and Josh Gottheimer (D-N.J.). “CUNA supports the Comprehensive Regulatory…

A bipartisan group of 10 representatives – led by House Financial Services Committee Member Vicente Gonzalez, D-Texas – has introduced legislation to halt the implementation of the current expected credit…

There is a misconception in our society that confidence is an innate quality—that some people have it and some people don’t. But confidence comes from building competence—repeatedly taking action and…

For more than a year and a half, a former branch manager used the federal court system in an unsuccessful attempt to thwart an NCUA investigation that ultimately led to…

Trillions of dollars flow across the globe every day. But when it comes to exchanging business-to-business (B2B) payments internationally, the experience is less than optimal. Today, commercial payments must cross…

Is your credit union preparing for a disaster recovery test? Are you sending in your Statement of Work before you do it? Then you might wonder: Would you like to…

Opportunity rarely knocks twice. But for attendees who enjoyed our three-day exploration of today’s ground-breaking opportunities at THINK 19 – or for those who weren’t able to attend – CO-OP…

The first quarter of the year is an opportunity for credit unions to measure early successes and determine whether operational adjustments must be made to ensure the institution will be…

CUNA supported appropriations levels for two credit union-related funds in the Financial Services and General Government (FSGG) Act for Fiscal Year 2020 in a letter to House Appropriations Committee leadership…

A bipartisan group of senators has released draft legislation to reform aspects of the Bank Secrecy Act (BSA), specifically targeted at anti-money laundering (AML)-combating the financing of terrorism (CFT) requirements.…

The battle between bank and credit union access to military bases has flared once again, as both sides said they expect Rep. Trent Kelly (R-Miss.) to offer an amendment to…

Online and mobile banking channels are standard today, but it takes more than that to compete for a customer's loyalty. This has many buzzing with the term ‘user experience’ –…