According to the Commerce Department's final estimate for the first-quarter, the U.S. economy grew 3.1 percent – growth which NAFCU Chief Economist and Vice President of Research Curt Long called…
Core processors are often equipped with such a wide array of functionality and customization options that credit unions may not be using their systems to full effect. Most vendors offer…
Why does everything in my life come back to the member experience? I’ve spent the better part of my professional life focused on developing skills that lead to building loyalty…
Citing research it funded, the American Bankers Association is asking the NCUA and its Inspector General to initiate a “top-to-bottom” review of the credit union industry because, the bankers contend,…
I recently had the pleasure of speaking with the CEO of a $20 million credit union. After learning about the results they’re seeing, I exclaimed, “You’re doing some amazing things…
We all know someone who was "born to lead." That might even describe you. This is true to some degree, leadership does take certain skills – some of which are…
According to McKinsey, 83% of CEOs globally believe marketing can be a major driver of growth. This is obviously a new phenomenon, given that marketing traditionally was viewed as a…
At the mid-point of 2019, Summer is here and vacations have started. If you manage to sneak away from your role as a credit union leader, perhaps sipping your lemonade…
NCUA Chairman Rodney Hood Thursday recounted how values of humility, integrity, hard work, compassionand service to others have shaped his outlook and his career. “I did not set out to…
Hundreds of credit union representatives who attend NAFCU's 2019 Congressional Caucus will have the opportunity to hear from renowned journalists Gretchen Carlson and Major Garrett. Not yet registered for this…
With passage of the Dodd Frank Actin 2009, the financial services industry has become even more highly regulated. Not surprisingly, there has been a corresponding uptick in consumer class action…
A brand refresh involves much more than changing your logo or adding billboards. “That’s literally the last thing you do, and it takes the least amount of time,” says Anne…
Around this time every year, artist after artist tries to crank out that hit that really becomes the song of the summer, that one song that you just can’t get…
It might sound ridiculous that any credit union could overlook tech training, but it happens. CUES member Maria Rolston knows why. “It can be overlooked because there is so much…
Nearly three in four credit cardholders in the U.S. believe paying for things with installments is helpful for budgeting and seventy percent say the arrangement helps alleviate the stress of…
Children and childcare expenses can often force divorced parents to stay in communication with each other when would rather not, sometimes resulting in uncomfortable exchanges and disputes over who owes…
The credit union industry’s loan-to-share ratio hit a first quarter high of 82.3% as of March 2019, continuing a half-decade-long trend of loan growth surpassing deposit growth. On the institution…
Even though the acronym AI is now well-embedded in banking industry consciousness, actual use of artificial intelligence, and its cousins machine learning and data analytics, has been limited except with…
CUNA advocacy and compliance staff, including Chief Compliance Officer Jared Ihrig, Deputy Chief Advocacy Officer Elizabeth Eurgubian and Manager of Federal Compliance Information and Research Nancy DeGrandi met with NCUA…
New-home sales decreased 7.8 percent from April's upwardly-revised 679,000 annualized units. NAFCU Research Assistant Dhruv Singh attributed the plunging figure to the rising impact of tariffs on material costs. "Average…
Your credit union has not been pleased with its core system performance in the past year or so, and your contract renewal is approaching. The management team has decided that…
A U.S. District Court judge in Sacramento, Calif. sentenced former sports executive Jeffrey R. David to seven years in prison Monday for stealing millions in corporate sponsorship funds, including $9…
Whether because of common sense or because of regulation, your credit union needs to be prepared for the worst. So, how do you start preparing for the worst? With a…
When partnering with credit unions and banks on brand and consumer experience initiatives, we counsel that all employees are brand ambassadors. That is to say, every employee from the CEO…