Syndicated

A child who wanted nothing to living in poverty. A successful student to a college dropout. A call center representative to a CEO of a credit union. Ronaldo Hardy has…

Twenty-five years ago today Amazon was incorporated. And since July 5, 1994, huge technological changes have occurred that many have forgotten—or may not have ever known or heard of in…

From July 15th to 16th, consumers around the globe will flock to Amazon to take advantage of the digital retailer’s fifth-ever Prime Day. Promising a “two-day parade of epic deals,”…

A brand gap is any difference between what your credit or bank says it does and what it actually does. There are three types of brand gaps. Mark walks you…

There are only so many “transformational” technology shifts an average person can handle at once. So it’s not surprising that in the run-up to the launch of 5G communications technology,…

I'm currently in Tennessee on Vacation. A little Dollywood. A little Smoky Mountain National Park.And of course, fireworks. I want to see an awesome display of fireworks. July 4th marks…

American 1 Credit Union($390.4M, Jackson, MI) faces the same issues as any other credit union when it comes to hiring and retaining good employees, but one of its solutions sticks…

Suggesting credit unions don’t pay taxes is playing “loose with the facts,” J. Scott Sullivan, president/CEO of the Nebraska Credit Union League wrote to the Lincoln Journal-Star this week. Sullivan…

NAFCU's Andrew Morris shared the association's support of the CFPB's recent efforts to relieve burdens imposed by its overdraft rule on credit unions, and also pushed the bureau to objectively…

The growth of technology combined with the idea that we need to work harder to achieve more is a popular concept in the modern workplace. According to a study by…

What can a “frictionless,” easy-to-use and fast online mortgage application do for a credit union? A lot, according to Financial Partners CU here, which reports members are completing applications in…

There’s a decent chance we’ll look back at the first half of 2019 as the period when the US payments landscape changed permanently. The chain of events began in January…

Which came first? The two-second consumer attention span or the seemingly ever-widening range of channels now used to grab that sliver of consumer consciousness? There’s little time to ponder this…

As a collaborative leader and social entrepreneur, Rob Miller believes in asking questions, allowing his team to develop their own professional capacities, and that more can be accomplished together than…

The Federal Deposit Insurance Corporation (FDIC) and Consumer Financial Protection Bureau (CFPB) will co-hosting a webinar July 25 to outline strategies to address and prevent elder financial abuse. Registration is…

NAFCU's award-winning compliance team offers resources to all federally insured credit unions, keeping credit unions informed of the ever-changing regulatory environment. Each month, the team answers hundreds of compliance-related questions…

Your phone rings. You don’t recognize the number, but you assume it’s a local call because it’s from your area code and the first three numbers are the same as…

TheNCUA banned last week Linda D. Landry from participating in the affairs of a federally insured financial institution. Landry, a former president/CEO of the $6.9 million Southeast Texas Employees Federal…

Artificial intelligence (AI) and voice-enabled technologies have the potential to transform the financial services industry and help customers in extraordinary new ways. Enterprises are already doing more with these technologies…

Recently, the National Credit Union Administration board unanimously approved a proposal allowing federal credit unions to accept nonmember and public unit shares up to 50%. The goal of this regulatory…

In many aspects of business, no matter the industry you’re in, you tend to see cyclical trends. The pendulum swings one way, then it swings back. Take marketing. Recent years…

As the only Community Development Financial Institution (CDFI) on the 120-mile stretch of Lake Erie shoreline from Toledo to Cleveland, Commodore Perry Federal Credit Union($45.3M, Oak Harbor, OH) feels a…

The mortgage loan origination process can be clunky and inefficient. Ultimately, the goal of lenders is to close as many qualified mortgage loans as possible—while remaining compliant, of course. Interest…

Substantive amendments to the Consumer Financial Protection Bureau’s (CFPB) remittance rule would create a more effective balance between consumer protection and access to services, CUNA wrote to the CFPB Thursday.…