For decades, the products offered and the channels used to deliver financial solutions have changed very little. There was small risk to being complacent, because the consumer was modestly satisfied…
At this year's Regulatory Compliance Seminar that will be held in Savannah, Georgia, from October 1st through the 4th, the NAFCU Compliance team will be unveiling an advertising workshop solely…
The Consumer Financial Protection Bureau (CFPB) has extended the comment period for its proposal on debt collection to Sept. 18, past the original deadline of Aug. 19. According to the…
Lawmakers in the Senate Thursday passed the two-year $1.37 trillion budget deal before heading home for the August recess. The deal – which also seeks to suspend the debt ceiling…
The communities many credit unions serve today have evolved over decades. Whether employers of select employee groups CUs served in the past have closed or the communities that surround them…
Today’s board members don’t want to carry around reams of paper or wait until a few days before the meeting to start reviewing the board packet. They also aren’t always…
The Treasury Department’s Financial Crimes Enforcement Network (FinCEN) has updated its email fraud guidance to alert financial institutions to trends in reported business email compromise (BEC) fraud. The guidance to…
Credit unions targeting growth must balance member acquisition and attraction. Credit union marketing strategies work best when they operate on this principle. (In the long run, at least.) Too many…
Summer is a weird mix of busy and slow times. Many people take time off for vacations, leaving those in the office to fill in while they're gone. And when…
Credit Union cybersecurity is becoming increasingly important. It seems like almost every day we read about a new data breach or organization becoming the victim of a ransomware attack. In…
Who reads online reviews before making a purchase? EVERYONE! A picture is no longer worth a thousand words in the realm of online shopping... words of others are worth a…
Are you a credit union issuer in the shared branch network? As an issuer in the shared branch process, are you seeing an increase of multiple inquirers on your members…
So, you have a disaster. What are your credit union server recovery options? Take a deep breath. Sure, things aren’t going well right now. Maybe your SAN died. Maybe a…
Headliner Jack Daly will show credit unions how to leverage their unique competitive advantages to drive growth at CUNA CEO Council’s 3rd annual CUNA CEO Council Conference, Sept. 23 to…
The NCUA in July issued two prohibition orders and five prohibition notices, which prohibit individuals previously associated with credit unions from any future participation in the affairs of a federallyinsured…
Benjamin Franklin once said, “If you fail to plan, you are planning to fail.” While he probably wasn’t referring to a public relations crisis, this mentality can surely be applied…
Ohio Gov. Mike DeWine signed a bill Tuesday that will allow credit unions and other financial institutions to lawfully serve businesses that cultivate hemp and sell cannabidiol products containing the…
Because it’s our business, we eat, sleep and breathe payments. Many of our credit union partners do, as well. But, is the same true for credit union members? Probably not.…
Consumer habits continue to evolve. Options for financial services have expanded well beyond what I would have ever imagined when I began my career. Today billions of dollars are invested…
Over the last decade, APIs have served as the prime catalyst for the expansion of today’s most popular technologies. In the simplest terms, APIs—or application programming interfaces—allow different software applications…
Many credit union and bank executives dread strategic planning. It’s the same routine year after year, and decisions made at the strategic planning session are rarely addressed again until the…
For most organizations, the discussion of the benefits and potential of AI is much more widespread than the actual deployment of these technologies across the organization. In fact, most of…
NCUA Chairman Rodney Hood was at the Indiana Credit Union League office Monday to visit with several members of the League board of directors, members of its Governmental Affairs Committee…
NAFCU's Carrie Hunt, in response to 51 banking associations' call for lawmakers to examine the NCUA's efforts and ability to provide proper oversight of the credit union industry, said the…