“Returning to the workforce is not without its challenges” saysAnne Gadd Grandy, Senior UX Designer. “When I took time off early inmycareer to raise my children, potential employers felt I…
Our family dog, Charlie, is a delightful Cock-a-Poo – the offspring of the Poodle and the Cocker Spaniel. These are two of the most intelligent dog breeds. Charlie is hypoallergenic,…
Sometimes, best-laid plans go awry and a member needs emergency funds now. Not tomorrow. Not when business hours resume. Now. When that’s the case, the appeal of payday lenders —…
Mobile fraud from mobile devices has rapidly evolved over the past several years. From this small, handheld device, your customers can request a ride, book a babysitter, conduct a video…
Social media network users reached 2.77 billion in 2019 and are projected to hit 3.1 billion in 2021, according to Statista. No financial institution — regional, national or global —…
Self-proclaimed “credit union geek” and CUNA Engagement Consultant Christopher Morris opined on the importance of engagement, social media, awareness and more during a recent interview with CUltivate. With nearly 15…
At a NAFCU-attended event Tuesday, Federal Reserve Bank of St. Louis President James Bullard provided more context around the Federal Open Market Committee's (FOMC) approach to monetary policy and the…
Community development credit unions are mission-driven institutions that serve low-income, underserved communities across the country. Reflecting the needs of their members and communities, CDCUs specialize in high impact products like…
NCUA may consider a new net worth ratio that will mirror the formulas in place at the banking regulators, similar to the community bank leverage ratio, according to the agency’s…
How many of you have ever tried to grab a drink at a crowded bar? It can be frustrating. End of the world problem? No. But still. Well, AI to…
An underused money tool that could help a new generation of adults on their path to prosperity isn’t a smartphone app, a virtual currency or a digital payment system. It’s…
If your brand were a song, what song would it be? There’s no right or wrong way to answer the question, but there are two distinct ways that music helps…
The U.S. economic expansion hit a record-breaking 10 years and one month at the end of June 2019, and consumer sentiment hit a 15-year high in May. For credit unions,…
NCUA issued a risk alert (19-RISK-01) this week describing the increasing frequency of, and losses related to, business email compromise fraud scheme. The alert consists of a description of the…
The NCUA sent a risk alert to credit unions Monday, warning the industry of the rise in business email compromise (BEC) fraud schemes and potential related losses. Regulators are targeting…
A credit union is just like any other business: It needs motivated and productive employees in order to succeed. That’s why, if you’re a credit union that prides itself on…
Three former women executives of a California credit union claimed they were discriminated against because of their sex and age when they applied for the CEO position for which a…
Leading consulting firms, such as Forrester and Bain & Co., have long maintained that emotions are key in shaping customer experience perceptions. Bain reports reducing anxiety as the key emotional…
I was on American Airlines today – great plane. The best in a longtime – I was flying out of Hartford and not New Haven or Westchester – not knocking…
If marketing is a war for eyeballs and attention, the battle on the electronic front is shifting to much smaller screens. 2019 is marking the first time that American consumers…
It’s Possible, just Possible, that yesterday marks a key development in how people send and receive payments. If I am correct then this is a change that will help all…
It costs approximately $1 a minute for the average call center to serve a caller. That’s according to callback solutions provider VHT. As such, reducing call volume by shifting calls…
Credit unions worldwide are gearing up to celebrate International Credit Union Day on October 17, 2019. ICU Day festivities are a way to reflect on the positive impact our individual…
The 2019 New York Credit Union Association’s Young Professionals Conference featured young credit union professionals and volunteers networking and hearing insightful speakers at the Brook-Lea Country Club in Rochester. The…