Financial marketers must revamp how they gather consumer feedback
A few years ago while traveling through the Atlanta airport, I stopped in the washroom. Upon exiting, I noticed something that changed how I view requesting feedback — a simple…
Syndicated
The economy of cyber crime and attacks to the financial industry
There is now a whole economy of cybercrime developing specifically targeting the financial services sector and its consumers. Phishing, Credential Stuffing and other web-based attacks have had a huge cost…
Another appeals court rules in favor of CUs in frivolous ADA suit
CUNA, Leagues and credit unions achieved their third victory at the appellate level Tuesday as the Sixth Circuit Court of Appeals dismissed a frivolous lawsuit alleging website noncompliance with the…
FEMA publishes strategy on mitigating natural disasters
The Federal Emergency Management Agency (FEMA) earlier this month released the National Mitigation Investment Strategy (NMIS). FEMA describes it as “a single national strategy for advancing mitigation investment to reduce…
Tips for social media management
Does your online presence need a boost? Consider these tips for upgrading your credit union’s social media performance. 1. Know your audience Knowing who you are trying to reach will…
Finance needs people who can work with robots
Today, it’s not just humans competing for work in banking. Machines are becoming a threat to warm-blooded number crunchers worldwide. Indeed, almost one-third of financial-services jobs could be displaced by…
Field of membership dispute not over?
Credit unions are mistaken if they believe bankers are done with their lawsuit over NCUA’s new field of membership rules, according to Dennis Dollar, who also believes NCUA will need…
Study proves being a digital banking leader boosts financial returns
As they labor to adapt to the digital age, banks and credit unions wonder whether all the investment and angst required to bring innovation to life will be justified by…
Another day, another data breach
As faithful readers of the blog know, when I start with a sentence reporting the latest data breach uncovered by Krebsonsecurity, it means that a massive number of credit and…
How a financial cooperative became a voice for social justice
In August 2014, St. Louis Community Credit Union ($299.5M, St. Louis, MO) announced plans to open a new branch in economically hard-pressed Ferguson. A week later, the St. Louis suburb…
‘Broad support’ for CUNA-backed changes to FCC call blocking
There is broad support for CUNA’s call for the Federal Communication Commission’s (FCC) to delay creation of any call blocking safe harbors, CUNA wrote to the agency Friday. CUNA’s comments…
5M cards exposed in supermarket breach
Compromised gas pumps, coffee shops and restaurants operated by Hy-Vee – an Iowa-based company that operates more than 245 supermarkets throughout the Midwest – may have led to over 5…
Florida executes serial killer who murdered credit union employee
Florida executed a serial killer Thursday night who murdered six men, including a credit union employee in 1994. Gary Ray Bowles, 57, was executed by lethal injection and pronounced dead…
Purposeful Talent Development: Future proofing the workforce is not just technical
The need to future proof our workforce through talent development is not a new concept. We’ve experienced change in the workplace over and over in the last 100+ years. However,…
The honest truth about online marketing for financial institutions
There is no such thing as a 'one size fits all' marketing strategy in today's day and age. In the fast paced digital age, your strategy and techniques should change…
Lack of urgency could doom the future development of an ‘intelligent bank’
The status quo in retail banking is tottering. It’s under siege from new technologies, new consumer expectations, new competitors and new regulations. This has forced banks and credit unions to…
Why D.C.’s policy pronouncements are the key to economic growth
Good morning folks, I hope everyone had a nice weekend. I have spent a good chunk of it pulling the remaining hairs out of my head. Whether you agree or…
The Great Divide: Expert advice from recovering bankers
The credit union industry is full of leaders who have made the transition from bank to credit union and in the process have shifted their focus from profits to service.…
NCUA Chairman Hood outlines top priorities
NCUA Chairman Rodney Hood outlines his credit union priorities in the latestCUNA News podcastat African-American Credit Union Coalition (AACUC) annual conference in Charlotte, NC. “Financial inclusion is the civil rights…
Telephone companies, AGs reach deal to combat robocalls
Fifty-one attorneys general and 12 of the largest telephone companies in the U.S. signed a pledge to combat illegal robocalls by implementing call-blocking technology at no cost to consumers and…
The critical mindset of the board member
Speech is the primary mode of communication in the boardroom. It is extremely important for board members to be able to articulate their thoughts and opinions in a thoughtful and…
Addressing risk jointly
Consider the relationship between your credit union’s enterprise risk management (ERM) team and the internal audit team. If these two teams work together and share information, not only will they…
Members may leave for better deals
The Federal Reserve’s recent rate cut is an opportunity for credit unions–but they need to act or risking losing members to other FIs that recognize how consumers are shopping around,…
Digital eStatements vs. Paper statements: Which claims the banker’s budget?
The digital banking boom is still booming. On a fundamental level, this digital banking focus has centered on a singular goal: providing a great customer experience. But in the realm…