With social mediasetting a new standard for engagement and communication, credit unions are in a unique position to exceed member expectations and continue providing superior member service by utilizing social…
Sherry Joseph, vice president of risk management and compliance for $3.8 billion asset SECU in Linthicum, Md., was named best-in-class winner (runner up) for CUNA’s 2019 Compliance Champion Award among…
Potential Hurricane Dorian scams are at the forefront of a number of recent cybersecurity-related news items, which also include fraudsters taking advantage of new European authentication measures, leaks at the…
According to the Federal Reserve, over 14 TRILLION financial transactions are conducted every single day. Making a deposit. Applying for a loan. Withdrawing money. Writing a check (wait, does anyone…
Ricky Nelson hosted a Garden Party and informed us "Ya can't please everyone, so ya gotta please yourself." John Lydgate, a 14th-century poet, is credited with "You can please some…
The personalization engines of retail giants, including Amazon, have established a new standard for customer experience. As a result, consumers now have the same expectations outside of retail environments. They…
Christian Community Credit Union ($663.2M, San Dimas, CA) was an industry trailblazer when it dedicated a position to the member experience four years ago. The role started out at the…
NCUA will take a phased approach to implementing its field of membership (FOM) regulation in the wake of the D.C. Court of Appeals’ decision last month to largely uphold the…
NAFCU is constantly seeking ways to improve as it works toward its mission of providing the best education to credit unions. As a result, NAFCU's education team is interested in…
Succession planning is crucial for every business and for every key employee.It is the process of preparing for when important roles within an organization become vacant and how to best…
The island of Kauai is no stranger to rainfall. But when nearly 50 inches of rain fell in a 24-hour period in April 2018 on the northern shore of the…
A website devoted to highly charged allegations against the credit union industry was operated by the American Bankers Association, although the ABA’s involvement was cloaked in secrecy. For more than…
Chip cards are increasingly becoming the norm as usage and acceptance has continued to grow since the EMV standard was first introduced in 2011. That’s good news for everyone but…
I am not the best mom. I’m a good mom and a strong mom. I’m a take no-shit kind of mom. I say things – inappropriate things, snarky things, tongue-in-cheek…
Do you prefer paper bills, electronic statements, or both? On the one hand, there’s a segment of the population that lives exclusively in the digital world. Technology is a trusted…
Earlier this year, the Federal Trade Commission (FTC) issued a proposed rule updating and enhancing its implementing regulations for the Gramm-Leach-Bliley Act (GLBA)’s Safeguards Rule. NAFCU has written of its…
Sometimes the road less traveled makes all the difference, as Robert Frost wrote. That was the road taken by Colin Walsh and his team of tech and fintech experts four…
Young credit union professionals are very motivated to make a difference, CUNA Social Media Administrator Christina Salemi told CUltivate. In a recent interview with the publication, Salemi shared her thoughts…
NCUA Board Chairman Rodney Hood expanded on the NCUA's recently published interim guidance allowing federally insured credit unions to provide certain financial services to legally operating hemp business in an…
I made my first Internet of Things purchase this month: “Unlimited Meows” for my son’s Amazon Echo Dot. Yes, now we can enjoy (er, “enjoy” may not be the correct…
Hurricane Dorian picked up its stride and turned northward Tuesday, putting the Carolinas at greater risk from the storm, which had weakened to a Category 2. Evacuation orders have affected…
What do you want from your life? Personally? Professionally? Financially? In the latest issue ofAdvancing Women, we bring you a video fromBridget Grimes, CFP, founder of WealthChoice, who discussesfinancial freedom…
In a blog post titledFull Stack Startups, Chris Dixon wrote: Suppose you develop a new technology that is valuable to some industry. The old approach was to sell or license…
As fall arrives and students prepare to return to school, many are looking at how to finance their education. Based on a survey completed by LendKey and YouGov Plc., 75%…