Facility Solutions: The power of options
"In order to make a choice, you need the power to see there is one.” – Gloria Steinem Most of us have been in a place where there do not…
Syndicated
Collaboration will drive AI for credit unions
Technology expert John Best provided an overview of the potential that artificial intelligence (AI) holds for credit unions during a general session at the CUNA Operations & Member Experience Council…
Former Calif. CU CEO sentenced to 14 years in prison for $40 million fraud
The former CBS Employees Federal Credit Union President/CEO Edward Rostohar will spend 14 years in federal prison for his $40 million embezzlement that led to the financial collapse of the…
Marijuana banking bill gains momentum with one third of Senate now signed on
The most cannabis-friendly Congress in history is back from its August recess, and lawmakers are already making key moves to advance marijuana reform legislation. The immediate focus is on a…
It’s time to promote Hispanic MBLs
Credit union interest is growing in offering member business loans, or MBLS, even though strict regulatory limitations still exist. The lending rules are clear, but the amount of MBL dollars…
Why borrowing locally makes all the difference!
My fiance and I just bought our first home. We decided to go with an out-of-state lender thinking we'd get the best rates and lower closing costs that way... but…
The two big issues bank CEOs have with FinTech
For all the talk about how well FinTech start-ups are doing, I hear two regular laments from bank CEOs. First, why aren’t we valued like FinTechs? and second, why aren’t…
Iterate, then do it again, for better project management
Project management at WSECU($3.0B, Olympia, WA) has taken a sharp turn in the past year. Before the fall of 2018, the credit union would identify a new or improved product…
Yes, a chatbot can benefit your credit union. Here’s how.
How often do you chat with a chatbot? Do you ask Alexa to turn on your lights and play your favorite songs? Does Google Assistant set your alarm clock and…
Digital lending optimizes the member experience. Are you on board?
Increasing competition from fintech companies in the traditional lending arena, decreasing profit margins and rapidly changing member preferences are driving credit unions into the digital lending space to stay relevant.…
Government funding extension, Senate FSGG bill up this week
The House will consider a continuing resolution to fund the federal government past Sept. 30 this week, and will also consider several financial services-related bills under suspension of the rules.…
Fed’s Bowman confirmed to full term
Michelle Bowman was confirmed by the Senate last week to a full, 14-year term on the Federal Reserve's Board of Governors. She was confirmed in November for a term that…
Lending Perspectives: Are you just cheap pizza, or more?
In addition to being a lending geek, I’m also a bit of an armchair economist. Like an armchair quarterback, an armchair economist has never actually been an economist, but I…
Committed to greatness
The New York Giants were all but eliminated from the NFL playoff chase in December 2011, when a world history teacher from a New Jersey high school gave them a…
Digital goods & services rule online purchases
Almost three quarters (74%) of online purchases are for digital goods and services; and ridesharing and restaurant delivery represent fastest growing purchase category overall according to a survey from Fiserv,…
Three ways to prevent communication breakdown in your credit union
Mental health professionals say communication problems are the main reason marriages end in divorce. If poor communication can sever even the bonds of love, imagine what havoc it can wreak…
SEO optimization tips for credit union content marketing
Your credit union competing for more than the best rates on things like mortgages and auto loans. You’re also competing for the top spots on Google’s search engine results page.…
Don’t go chasing waterfall: Agile thinking helps credit unions better respond to change
If the many conversations Callahan & Associates has held with industry technologists across 2019 are any indication, credit unions might soon stop chasing waterfall. Waterfall, of course, is a software…
What are the most vital AI applications for credit unions?
The world is not soon going to be taken over by robots —and neither are credit unions. But for the latter, bots can be a crucial component of member engagement…
What’s required to create a hyper-relevant financial institution
In almost every industry the traditional boundaries defining it have blurred. Banking was a little later than some in this digital transformation, but no longer. New entrants seriously challenge long-held…
CUNA board resolution establishes DEI as CU cooperative principle
The CUNA Board of Directors, led by Brett Martinez, president/CEO of Redwood CU in Santa Rosa, Calif., voted in favor of a resolution to clearly and prominently establish diversity, equity…
Visions FCU’s Shermot wins 2019 Paul Revere Award
Visions Federal Credit Union's Director of Government Affairs Patricia Shermot received NAFCU's 2019 Paul Revere Award at the association's annual Congressional Caucus. The Paul Revere Award recognizes a NAFCU-member credit…
Looking ahead for successful succession
Succession and internal development are a “major focus” for $400 million Century Federal Credit Union in Cleveland, says CUES member Sharon Churchill, CPA, CCE, president/CEO of the organization. As such,…
Take a ‘strategy-first’ approach to data management
While traditional data warehouses will remain an important tool for addressing business issues and unearthing insights, data democratization is becoming increasingly important. Data management technology should allow users across the…