Thecustomer experience (CX)is one of the biggest factors impacting the success of today’s financial institutions. It’s also one of the biggest challenges banks face amid many uncertainties that make it…
Targeting younger members is so common that you could say it’s ubiquitous, but the reasons why are often fuzzy. Gaining traction with this group in a way that benefits both…
Although the chances of enactment this year are iffy—at best—Sen. Alex Padilla, D-Calif., on Monday introduced legislation that would allow all credit unions to expand theirfields of membershipintounderserved areas. The…
Credit Union AwarenessTM, whichleads the industry’s only national and state-level consumer marketing program that generates awareness and engagement for credit unions, announcedincreases in membership in states where the program is…
On Friday, the White Housereleased a comprehensive frameworkdetailing responsible development of digital assets. The framework followsPresident Biden’s Digital Asset Executive Orderand is the first government-wide approach to managing the risks…
CUES member Bill Vogeney, Ent Credit Union’s chief revenue officer and the usual writer of this column, has shared his positive views on ourEntRANCElender development program in the past. “RANCE”…
Modern consumers expect convenience and speed when purchasing products and using services. While banking has traditionally been an industry that depends on face-to-face transactions, adigital transformation in banking ensures that…
An anti-credit union Super Political Action Committee is urging bankers to financially support one House Republican, one GOP Senate candidate and Sen. Ron Johnson, R-Wis., in the upcoming mid-term elections.…
Have you ever had a member who refused to make payments on a loan? You try and try to work with them and they just push you to your wit’s…
Leagues and credit unions representing eight states were in Washington, D.C., this week for visits with elected officials and policymakers. These visits are our chance to bring the credit union…
“See you in September” isgood advice for credit unionsinterested in what’s happening on Capitol Hill. That’s because thisSeptember may be one of the most consequential in recent memoryas several big…
How can we remove stress from our life so we can enjoy it more? I’ve often pondered that question for myself and my team, but after listening to the story…
Confusion over Community Development Financial Institution (CDFI) certification for credit unions is costing communities in need valuable resources, CUNA President/CEO Jim NusslewroteinCredit Union Times.CUNA has engaged with the CDFI Fund…
The CFPB Thursdayannouncedit will conduct supervisory examinations of buy now, pay later (BNPL) companies and bring them in line with consumer protection laws, providing credit unions with a more certain…
When Lamont Black talks to credit union audiences about cryptocurrency, he asks them to first frame the conversation around technology rather than the risk and volatility associated with the trading…
In a sign of how furious lobbying on the issue has become, 1,688 companies and 231 trade associations this week sent a letter to every member of Congress pushing for…
Blockchain technology is going to rewire all financial services.” [1] “The blockchain is the financial challenge of our time. It is going to change the way that our financial world…
I wanted to use this week’s blog to praise all of the incredible leaders I met at our 2022 Congressional Caucus, held in Washington, D.C. A huge thank you to…
If your credit union is planning for a new website in your 2023budgeting, here are the primary steps to ensure your best chance for success. Find the right partner Myriad…
They say that this past summer is one for the record books when it comes to climate-related disasters. Amidst the doom and gloom, however, the recently passed Inflation Reduction Act…
This year’s Annual Conference in San Antonio was a great success, and I want to thankour member credit unions and strategic partners for attending and supporting this event. The DCUC…
Having a web presence isn’t what it used to be. The days of a landing page with a few photos, some elevator music, your contact information and a customized dot…
TheCUNA HR & Organizational Development Councilrecently announced changes to their 2022-23 executive committee through their regular elections and appointments. The Council also appointed Lauren DeAngelis, Chief Learning Officer for the…
CFPB Director Rohit Chopra joined NAFCU President and CEO Dan Berger for a fireside chat during NAFCU’s Congressional Caucus yesterday. Berger asked Chopra several questions that are ofheightened interest for…