Member engagement is regressing, Gallup says
We all know the credit union movement will always have an advantage over banks – member engagement and service is always higher, and, effectively, better. Banks’ need to cater to…
We all know the credit union movement will always have an advantage over banks – member engagement and service is always higher, and, effectively, better. Banks’ need to cater to…
Not too long ago, I wrote aboutthe power of hosting in-person all-staff meetingswith remote work becoming more common. We use these events as a chance for cross-team collaboration, reconnecting with…
Pushing yourself outside your comfort zone is essential to being a leader.Today, I get over my fear and step outside my comfort zone to interview Evan Leaphart, someone I don't…
As the crypto industry continues to evolve and gain prominence, regulatory bodies are taking a closer look at the market. The U.S. Securities and Exchange Commission (SEC) recently announced a…
NCUA, the Consumer Financial Protection Bureau (CFPB) and three other federal regulatory agencies Thursdayrequested public comment on proposed guidanceaddressing reconsiderations of value (ROV) for residential real estate transactions. The proposed…
NAFCU President and CEO Dan BergerjoinedAmerican Bankerreporter Frank Gargano yesterdayto discuss interchange, the recent bank failures, and many other industry hot topics. During the discussion, Berger said NAFCU’s biggest concern…
Many institutions have experienced significant increases in the value of their mortgage servicing rights assets this past year, making MSR hedging a timely topic. MSR assets generally increase in value…
Fraud Fusion Centers are being utilized across the industry to stay ahead of Fraudsters. Join Adam Barrett and learn how to join a Fraud Fusion Center and become more proactive…
It’s June…which means it’s officially summertime. And if you’re anything like me, you need an itinerary for your trip. A plan. Go hiking one day. Attend a musical at the…
TruStage, the well-known provider of insurance, investments, and financial technology solutions, has made a major announcement regarding its leadership. The company's President and CEO, Robert N. Trunzo, has revealed his…
You want to live for a long time. Currently, the average life expectancy is 73.5 years for men and 79.3 years for women.1But your goal is to be above average.…
As the calendar turns to hurricane season, credit unions brace themselves for the potential financial impact of these devastating natural disasters. While hurricanes can wreak havoc on communities, they also…
CUNA and other organizationssupportthe Federal Communications Commission’s efforts to identify and implement solutions to stop bad actors from sending fraudulent texts, CUNA wrote to the FCC Wednesday. CUNA’s comments were…
The CFPB Tuesday released anissue spotlight on how chatbots used within the financial services industrymay impact the customer service experience. The bureau found AI chatbots are increasingly being used by…
Many industries are experiencing an interesting shift toward flatter organizational structures. The financial services sector is no exception. With fewer levels of hierarchy, the thinking goes, there is more room…
As a credit union leader, it can be easy to become complacent when things are going ok. We’re comfortable. We know what to expect. The problem with the known is…
A charge-off on a credit report is a negative item that appears on an account when a creditor writes off an unpaid debt as a loss. When a borrower fails…
Social media is a shifty animal. It’s constantly changing. If it were in a zoo, the researchers would have no idea what to do with it. But shifty or not,…
Since it is probably illegal to break a tie by cage match, credit unions need other ideas to employ when a board of director election ends in a tie. Feeling…
Technology is revolutionizing the world. With continuous iterations of tools and processes, people juggle between implementing with careful consideration and jumping head-first into large-scale digital transformation projects. How can banks…
Advancements in machine learning and artificial intelligence (AI) have led to the emergence of revolutionary technologies, such as generative AI. At Laserfiche, we believe that generative AI has the potential…
The Credit Union League of Connecticut praised the State Legislature for its overwhelming approval Tuesday night of a bill making financial literacy education a requirement for all seniors graduating high…
In recognition of National Homeownership Month, the NCUA willhost a free webinarto discuss federal government efforts to combat bias in home valuations and increase opportunities for homeownership. The webinar –…
While no two credit unions are alike, there is one thing they all have in common: challenges with recruiting, retaining, reskilling and replacing staff. Attracting qualified talent is a top…