In response to heightened pressures, lenders are reexamining their current practices for providing accurate and timely refunds to their borrowers. Many are making an effort towards in-house processes to maintain…
The first credit union in the United States was founded in 1909. Since then, this type of financial institution has grown considerably—there are now over 4,800 credit unions with more…
In this rapidly evolving digital landscape, credit union leaders understand the paramount importance of safeguarding member data. Privacy and compliance are non-negotiable, demanding meticulous checks for accuracy. However, amidst these…
Improved customer experience (CX) results in several tangible benefits beyond a higher satisfaction score, according to Forrester research. Organizations with better customer experiences show higher revenues, reduced costs, lower risk…
News of a tax reform bill percolating always gets the attention of credit union advocates in DC, and when DCUC picked up rumors of House Ways and Means in preliminary…
Over the past few months we’ve reflected on the many financial battles facing consumers, and how your credit union might respond. Last October, we reviewed the Federal Reserve’s continued fight…
Interchange works, CUNA wrote to members of Congress Tuesday in advance of restaurant lobby visits to Capitol Hill. The visits are expected to support the interchange billstrongly opposedby CUNA, Leagues,…
Today, Federal Reserve Chairman Jerome Powell willtestify before the House Financial Services Committeeduring the first of two hearings on the Federal Reserve’s monetary policy. NAFCU Vice President of Legislative Affairs…
One of the biggest challenges businesses continue to face today is understanding how to effectively integrate diversity, equity and inclusion into their strategy and culture. A lack of DEI or…
Welcome to the hilariously frustrating world of micromanagement, where the boss’s watchful eye never blinks, and your every move is scrutinized to the point of absurdity. Working for a micromanager…
Making informed decisions has never been more difficult. We live at a time when internet-driven misinformation clouds issues and perpetuates myths. This holds particularly true when trying to make an…
Volatility management is a component of banking that should always be on management’s radar, especially after recent bank collapses.David Sayers,Chief Financial Officer atMaine Savings, believes by prioritizing internal and external…
The CFPB released its2022 Annual Reportwhich highlights a number of complaints made by military personnel. From the Executive Summary, the largest concern deals with payment apps: Servicemembers submit complaints related…
Person-to-person (P2P) fraud continues to be a top concern for credit unions and members alike. And it’s no wonder; as the ease in which consumers can make touchless payments continues…
Successful advocacy can take time, patience, help from others, and lots of goodwill. If you have ever tried to convince someone to do something for whatever purpose, this comes as…
Federal Reserve chairman Jerome Powell said Wednesday nearly all central bank officials agree more interest rate increases will be “appropriate,” dampening Wall Street’shopes of a Fed pause. Key facts “It…
NAFCU’s latestCU Industry Trendsreport showed the industry net worth ratio is up nearly 50 basis points from a year ago, and while delinquencies remain low, loan loss reserves surged in…
In today’s data-driven economy, understanding and managing consumer data has become a critical aspect of successful marketing strategies. With the elimination of third-party cookie tracking, credit union marketers are increasingly…
Marketers regularly celebrate dads around Father’s Day with some great commercials. But these commercials are more than fluff pieces; they have lessons for your credit union or community bank. So,…
CUNA, Leagues, and credit unions continue our push against the interchange bill—what we’re calling the “Big Box Bill”—in our engagement with members of Congress. We alerted credit union advocates with…
With the pandemic as catalyst, eCommerce as a share of retail sales jumped from11.1% to a peak of 16.1% in 2020, per the U.S. Census Bureau. And although in-store shopping…
Over the past several years, almost everyone has experienced the ups and downs of remote work. Studies and professional recommendations on how to manage this new reality are helpful, but…
Or is it? Credit union marketingin general is one of the first things leaders turn to because it’s easy to talk about. We can’t always argue accounting formulas or operational…
What’s happening in credit union lending? What do CUNA’s economists forecast for the rest of 2023? How could economic uncertainty and a potential recession change the lending outlook? As we…