No one likes to lay people off. It’s upsetting, painful and even traumatic—and not just for the person losing their job. In fact, studies have found that managers are almosttwice…
Whencredit union leadersand board members resist change in favor of the comfort of the familiar past, all in the name of love of the credit union, I ask one question:…
I’ve received dozens of 2024 fintech trends prediction pitches in my email inbox over the past month. And while many of them are insightful, I wanted to see what our…
Home sales plummeted this year as housing prices andmortgage ratesclimbed to historic levels — but a new report suggests certain real estate markets could rebound in 2024. Select markets in…
The Biden administration released major new details this week on a new student loan forgiveness plan. The program is designed to provide student debt relief to borrowers in the wake…
It’s officially the most wonderful time of the year! And hearing “the most wonderful time of the year” probably brought theAndy Williams carolto mind. It’s so iconic you can’t disassociate…
Chartway Credit Union President/CEO Brian Schools, who will chair the transition board of America's Credit Unions,wrotethat credit unions are the best friend a consumer can have when it comes to…
The House Friday passed a Congressional Review Act (CRA) resolution with bipartisan support to block the CFPB’s rule that would require credit unions and banks to collect demographic data on…
Why go to a restaurant when you can easily order delivery? Why see a live show, drive a convertible or choose the scenic route? Because experience makes a difference, rapid…
In talking with a retired CEO who still follows credit union events, I asked how his perspective had changed. “I don’t feel the intensity or nuances from the grind of…
About 60 credit unions in the US are experiencing outages because of a ransomware attack on an IT provider the credit unions use, a federal agency said Friday. The National…
Procrastination is a common challenge that affects people at all levels of leadership. Overcoming procrastination is crucial to achieving maximum productivity, meeting deadlines, getting the important things done, not just…
Credit unions need to take notice and accelerate the introduction of new digital services their members want and need. Per Co-op’s latestresearch, CU members have onaverage three times the number…
Credit unions have long been known for their commitment to customer service. But in an increasingly competitive financial services landscape — where providers ranging from big banks to fintechs are…
The House passed a resolution of disapproval for the Consumer Financial Protection Bureau’s section 1071 rule Friday. The Senatepassedthe resolution in October and it will now head to President Joe…
Credit union leaders looking to take their institutions to the next level can now register for the2024 CEOs and Senior Executives Conferencefocused solely on providing the insights and strategies needed…
If volts are replacing gallons in the car world, does that change auto lending for credit unions? Electric vehicles are coming on strong, says Bob Child, chief operating officer ofOrigence,…
Credit unions have been around for over a century and have played a vital role in providing financial services to consumers. However, the financial services industry has undergone a significant…
We’re continuing the pressure against the big box interchange bill as Congress heads into the final weeks before the holiday break. Credit unions have known since before the Durbin Amendment…
After decades of spray-and-pray marketing, financial institutions find themselves at a pivotal inflection point. “We’ve transformed from the Mad Men era to hyper-personalization at scale today,” observes Allison Cerra, chief…
In this day and age, most business leaders recognize that their data is among their most valuable assets. For financial institutions, data can provide strategic insights to support a variety…
CUNA Vice President of Diversity, Equity, and Inclusion (DEI) Samira Salem hosted a panel discussion Thursday on the present and future of DEI, part of United in Sustainability’ssixth annual summitfor…
CFPB Director Rohit Chopra appeared before the House Financial Services Committee Wednesday and will appear before the Senate Banking Committee today to deliver the bureau’s semi-annual report to Congress. During…
Our guest connected his love of helping and being around people to his career in banking, and the work he has done for the community is astonishing. Neil Stevens, President…