An award-winning case of case management

by. Amanda Wilcosky

While attending this year’s BPM & Case Management Global Summit in Washington, D.C., I was ecstatic to hear the news: WESTMED Practice Partners (WPP) and OnBase by Hyland were recognized by the Workflow Management Coalition (WfMC) as the winner of an “Excellence in Case Management” award for healthcare and hospital management!

WPP leverages OnBase as a platform to configure and deploy case management applications enterprise-wide to improve performance, empower employees and increase visibility around a variety of human-driven work processes. A process control application is a large part of WPP’s award-winning solution, helping to increase consistency and accountability through the use of dynamic electronic checklists.

As I walked beside William Saint-Louis, WPP’s director of IS, to accept the award Wednesday evening, I looked around the room at the other award recipients – from insurance organizations to government agencies. I was struck by the universal application of case management, a discipline that at one point in time was only familiar within a limited subset of industries.

But today, the idea of improving knowledge-driven work and empowering employees to better manage unpredictable tasks is extremely relevant across industries and processes. The ability to take work that can’t be fully mapped out or automated – and to equip those who manage that work to make better decisions with access to all the data, documents and other information they need – is something all organizations can benefit from.

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