A chicken sandwich, and leadership

by CU Suite

by. Anthony Demangone

There’s a wonderful fable about Southwest Airlines and their famous leader, Herb Kelleher.

Someone from Southwest’s research division came up with a wonderful addition to their in-flight service. A delicious chicken sandwich. 

They asked Herb to sign off on the addition.  But he asked them a simple question. How would the sandwich help Southwest meet its goal of being a low-cost airline that takes off and lands on time? 

No one had a good answer. So the chicken sandwich was scratched.

When you have a clear vision and values, individual decisions are easier to make.

Can this apply to leadership?

 

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