NEW YORK, NY (March 26, 2024) |
Glia, the leader in customer interaction technology, has won the Callahan & Associates, Inc. 2024 Innovation Series in the Member Experience and AI category. The 2024 Innovation Series, hosted by CreditUnions.com and Callahan & Associates, recognizes the power of innovation in credit union technology.
Now in its sixth year, the Innovation Series highlights leading credit union technology providers. Winners were determined based on votes from credit union executives following a presentation from each finalist. Glia stood out because its Unified Interaction Management (UIM) technology is reinventing how credit unions interact with their members in today’s always-on, digital-first world. This inclusive service approach breaks the limitations of traditional contact center platforms with disparate solutions to offer truly seamless member experiences. Glia’s UIM platform fully integrates Digital Customer Service (DCS), traditional Contact Center as a Service (CCaaS) capabilities, and automation (customer and agent AI) under Glia’s patented ChannelLess ™ architecture.
“Credit unions continue to struggle to boost efficiencies and improve satisfaction for staff and those they serve,” said Jake Tyler, AI Market Lead at Glia. “Glia is committed to bringing responsible AI to financial institutions’ contact centers, enabling them to leverage the efficiencies and capabilities of AI with built-in guardrails and guidelines, data security, and transparency. This responsible use of AI and automation, combined with the ability to shift interactions between channels, is helping credit unions across the country reduce wait times, increase conversions and improve both the member and employee experience. We are honored to be recognized by CreditUnions.com for the value and impact of our solution on the credit union industry.”
Glia is helping over 500 credit unions, banks, insurance companies, and other financial firms improve efficiencies, facilitate a better service experience, and drive powerful business results. With Glia, institutions can more easily and efficiently grow their business by improving service and deepening relationships with customers and members, all while implementing the latest technology.
For more information on the 2024 Innovation Series and this year’s winners, click here.