Lynn Heckler, PSCU’s chief talent officer, and Susan Mitchell, CEO of Mitchell, Stankovic & Associates and Founder of the Underground discuss the people impact of organization responses to the people side of the coronavirus pandemic. Lynn also shares that there’s no substitute for ‘awesome’ two-way communication. Great tips for how to respond for humans and operations!
Join us as we bring together thought leadership with a true, authentic and unfiltered Underground voice and provide steps the industry can take today to #STANDUP for credit unions tomorrow. Three Ideas into Action:
- Listen with Empathy: Each story, each situation is different. Practice listening with empathy to understand your members story find solutions to fit their needs.
- Check Your Pulse: Consider doing a quick survey to find out how you are doing as an organization and where your employees see the future of work, home and life balance.
- Make Your Position Clear: Start at the top, have the difficult yet courageous conversations and be clear on your position. Your employees should know where your organization stands current issues.