PSCU, the nation's leading CUSO, and the MD|DC Credit Union Association (MD|DC CUA), have announced an agreement for credit, debit and bill payment processing services, as well as 24/7/365 contact center support for the 133 credit unions in Maryland and the District of Columbia and the 2.1 million members the Association serves.
This partnership will help our credit unions more effectively compete, grow and serve their members, said Association President & CEO John Bratsakis. PSCU's industry leadership, depth of resources, risk management practices and commitment to new payments technologies like EMV, digital wallets and analytics give MD|DC CUA credit unions a significant competitive advantage in the communities they serve. According to Bratsakis, the MD|DC CUA believes the CUSO's service model, experience and scale will help credit unions better support, protect and optimize every member transaction.
PSCU's access to industry leading partners gives its Owners the opportunity for early adoption of EMV chip cards and digital payment methods like Apple Pay, Android Pay and Samsung Pay, which involve the coordination of many moving parts and multiple partners.
We look forward to working with the MD|DC Credit Union Association to help its member credit unions access new payments technology, better engage with members. and promote long-term growth, said Chuck Fagan, PSCU President & CEO.
PSCU combines an industry-leading payment card platform with strategic consulting expertise across multiple credit union products and business operations to build customized plans for credit union growth. Partnerships with First Data and the leading card brands give Owner credit unions access to flexible payments solutions that enable credit unions to succeed in their markets.
The CUSO's member service model acts as a seamless extension of a credit union's own staff. PSCU owns and manages all assets used by its call centers, including proprietary call processing and quality assurance tools and software. Continual investments in call center technology and resources ensure PSCU's Owners receive the most attentive, customized and responsive service possible.
The agreement with MD|DC CUA represents the sixth partnership PSCU has forged with credit union leagues and associations, which now include the Credit Union Association of New Mexico, Cooperative Credit Union Association, the Credit Union League of Connecticut, the Pennsylvania Credit Union Association and the Indiana Credit Union League.