NEW YORK, NY (April 22, 2025) |
Glia, the leader in customer interaction technology, today announced the expanded availability of its Unified Interaction Management (UIM) platform through a new mobile app integration with CU*Answers. A trusted credit union service organization (CUSO), CU*Answers is harnessing Glia’s ChannelLess® platform to enhance its It’s Me 247 mobile banking app used by credit unions nationwide.
“Traditional approaches to mobile banking force members to leave their app and switch channels when they need help, creating frustrating experiences and lost context,” said Dan Michaeli, CEO and co-founder of Glia. “By embedding our ChannelLess® Architecture into the It’s Me 247 mobile app, CU*Answers is empowering credit unions to provide members the help they need, exactly when and where they need it, without historical mobile banking roadblocks.”
Unlike traditional contact center technology, Glia’s ChannelLess® Architecture connects all channels, creating a single, continuous experience. With it, members and agents can seamlessly transition between phone calls, digital messaging, video chats and SMS — without losing context.
Early adopters of the Glia and CU*Answers mobile app integration include Hawaii Central Federal Credit Union, which is already using the partnership’s transformative support model to overcome some of its organization’s biggest pain points across digital and voice interactions.
“We’re excited to have a new and convenient way of connecting with our members through the Glia integration in our mobile app,” said Travis Uchino, Support Services Manager at Hawaii Central FCU. “More of our members primarily access their accounts through their mobile devices. This will help us provide them with the same local service across all our digital channels.”
“We’re committed to delivering innovative technology that strengthens member relationships among our more than 370 credit unions and helps them remain competitive,” said Scott Collins, EVP of National Sales at CU*Answers. “Glia is built for organizations like ours that require security, compliance and deep relationships with members. Integrating these capabilities into our online banking solution and mobile app helps our credit unions serve their members with greater confidence, efficiency and ease.”
