Greenville, SC (March 31, 2025) |
Glia, a leader in member interactions, is excited to announce a free webinar, “AI in Action: 5 Contact Center Transformation Lessons from Nutmeg State FCU,” featuring real-world insights on leveraging AI to enhance contact center operations.
The webinar will feature Rick DeLisi, Author and Lead Research Analyst at Glia, along with Lisa Cooke, Manager of Contact Center and Experience at Nutmeg State Financial Credit Union, who will share key lessons learned from implementing AI-powered tools in her credit union. Attendees will gain firsthand insights into how AI can enhance efficiency, improve member interactions, and empower teams to deliver exceptional service.
“When most organizations think about incorporating AI into their contact center operations, the first thought is using member-facing bots,” said DeLisi. “That can be a scary proposition, fraught with risk. But what you will hear during this webinar is the vast potential of new agent-facing AI tools. What Nutmeg and hundreds of other credit unions are discovering is that AI can make the jobs of member-facing employees easier, more efficient and even more fun–all with zero risk.”
This free event will be presented on April 16, 2025 at 1pm ET via Zoom. Those interested in attending this virtual webinar should register here. Log in information will be provided upon registration.