Join us to learn how one credit union is finding great success using a host of AI-powered tools that is making life easier and more effortless for:
- Contact center executives
- Leaders and supervisors
- Frontline Member Services reps
You’ll have a chance to hear from Lisa Cooke (Manager Contact Center and Experience) of Nutmeg State Financial Credit Union in Connecticut as she offers a series of “lessons learned” about implementing AI in a contact center operation. Ask questions, share your thoughts–it will be an open conversation featuring a seasoned contact center pro who started by dipping her toe into an AI pilot…and now has a number of powerful insights and observations to share.
