HOUSTON, TX (March 18, 2025) |
When First Choice Credit Union in West Palm Beach, Florida, needed ATM replacement, they made the decision to turn the new machine and its management over to Dolphin Debit. It was the right move, the CEO says.
About a year ago First Choice – which provides service to residents of Palm Beach County and federal government employees in Palm Beach and surrounding counties – decided to replace an ATM at the Veterans Administration medical center it serves.
“We knew we needed a new ATM. But we didn’t want to manage the multiple vendors and contracts required to keep the ATM running and compliant,” said Mike Welte, CEO of First Choice Credit Union. Welte knew of Dolphin Debit from its significant presence in Florida, and reached out.
Dolphin Debit was the right choice, Welte said. “They take care of everything for us, and they have a complete solution that no one else could present to us.” He added that Dolphin Debit provides smaller credit unions such as First Choice with the same level of service that it gives to larger clients.
Joe Woods, Senior Vice President of Marketing and Partnerships for Dolphin Debit, said that Dolphin’s many smaller clients agree with Welte. “Every client deserves top-tier service, and we make it a point to deliver it, whether they have dozens of ATMs or just one,” Woods said.