MARSHALL, MI (March 6, 2025) |
Marshall Community Credit Union (MCCU) is honored to announce that it has been recognized as a recipient of the prestigious 2025 Best of the Best award, presented by MemberXP, a leading customer experience program offered through Credit Union Service Group (CUSG). This notable accolade celebrates credit unions that are committed to delivering exceptional service and member experiences.
MCCU earned top honors in Best Consumer Loan Experience and Best Mortgage Loan Experience.
“Consumer and mortgage loans can be a very personal journey, and we are committed to providing member-focused solutions combined with personalized service and the resources to help individuals and families achieve their financial goals,” said Misty Seavolt, COO, MCCU. “The Best of the Best award highlights our dedication to prioritizing our members needs to create meaningful experiences for those we serve.”
The 2025 MemberXP 'Best of the Best' Awards are based on insights from more than 2.6 million data points, reflecting the experiences of around 8.6 million credit union members. This comprehensive evaluation process utilizes key performance metrics, including Net Promoter Score (NPS) and Member Effort Score (MES), allowing data experts to meticulously analyze and validate results. Recognition is given to the top 25% of performers across various experiential categories.
The distinguished award was presented in February as an annual recognition by CUSG, honoring credit unions that consistently excel in delivering exceptional service.
This recognition, along with the Raddon Crystal Performance Award awarded in January, reflects our ongoing commitment to delivering exceptional service, fostering meaningful relationships, and helping our members achieve financial success.
