BALTIMORE, MD (February 20, 2025) |
Securityplus Federal Credit Union is taking a major step forward in digital innovation by launching an AI-powered search feature, making it easier than ever for members to quickly find the information they need. In partnership with Posh, a leader in AI-driven bank solutions, Securityplus is bringing fast, intelligent, and intuitive search capabilities to its website, empowering both current and prospective members with instant access to deep website knowledge.
With this new feature, members can instantly receive answers to their most pressing questions by simply entering keywords or their question into the website search bar. The AI-driven technology dynamically scans the website, surfacing the most relevant content in real-time. The system presents the top four most frequently asked questions upon clicking the search icon, ensuring a seamless and frustration-free user experience.
"At Securityplus, we are always looking for ways to enhance our digital experience," said Teresa Jennings, VP of Digital Experience. "With this new AI-powered search, we’re making it easier for users to quickly find the most relevant information without unnecessary clicks or delays. It’s all about giving our members faster access to the financial knowledge they need."
This latest enhancement is part of Securityplus’ commitment to providing best-in-class digital banking experiences. The AI-powered search not only improves navigation but also supports financial literacy and self-service, allowing members to explore products, services, and educational resources with ease.
"We have worked extremely hard to bring a world-class website to our current and prospective members," said Daniel Passariello, VP of Performance Marketing & Sales Strategies. "I had a vision that our website would become a centralized resource for product and service knowledge, as well as a financial health hub. This new AI search takes us one step closer to that reality, putting the knowledge of our entire website at our members’ fingertips."
A Smarter Way to Navigate
This AI-driven feature brings search engine-like functionality to the Securityplus website, ensuring:
- Real-time, intelligent search suggestions
- Quick access to frequently asked questions
- Dynamic scanning of site content for relevant information
- A more efficient and user-friendly experience
Whether members are searching for information about holiday hours, high-yield savings accounts, loan options, financial wellness tips, or digital banking tools, this AI-powered search ensures they can find the answers they need—faster than ever.
Experience the Future of Member Engagement
The launch of this AI-powered search tool marks a significant milestone in Securityplus’ digital transformation journey. As the credit union continues to innovate, members can expect more intelligent, self-service solutions that enhance convenience, accessibility, and financial empowerment.
Try the new AI-powered search today at www.securityplusfcu.org and discover a smarter way to navigate your Securityplus experience.
