Saginaw, MI (February 11, 2025) |
Health Advantage Credit Union is honored to announce that it has been recognized as a recipient of two prestigious 2025 Best of the Best awards, presented by MemberXP, a leading customer experience program offered through CUSG. This notable accolade celebrates credit unions committed to delivering exceptional service and member experiences.
The 2025 MemberXP 'Best of the Best' Awards are based on insights from more than 2.6 million data points, reflecting the experiences of around 8.6 million credit union members. This comprehensive evaluation process utilizes key performance metrics, including Net Promoter Score (NPS) and Member Effort Score (MES), allowing data experts to analyze and validate results meticulously. Recognition is given to the top 25% of performers across various experiential categories, with our credit union earning top honors in Best New Member Experience and Best Online Banking Experience.
"This recognition is a direct reflection of our team’s dedication to making every interaction meaningful," said Laura Crase, President and CEO of Health Advantage Credit Union. "From the moment someone joins Health Advantage Credit Union to the way they manage their finances online; our team is committed to delivering a seamless and supportive experience. Winning Best New Member Experience and Best Online Banking Experience is an honor that highlights their passion and hard work."
"Our goal is to create a banking experience that feels effortless, whether in person or online," added Barb Williams, VP of Member Experience. "These awards reinforce our commitment to innovation and service, ensuring our members always have access to the tools, technology, and support they need to thrive."
The distinguished awards were presented in February as an annual recognition by CUSG, honoring credit unions that consistently excel in delivering exceptional service.