DENVER, CO (January 14, 2025) |
ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has sought to support its customers through turbulent market conditions by providing critical technology innovations to its quality control audit suite. The critical enhancements ACES made throughout the year helped support a 15% year-over-year increase in quality control audits conducted across its customer base and achieved 66% growth in new client acquisition.
In 2024, ACES:
- Conducted more than 8.8 million quality-focused audits.
- Made over 23,000 changes to the ACES Managed Questionnaires, representing a 153% increase over the previous year.
- Reviewed 237 regulatory publications.
- Added 454 articles to its free Compliance NewsHub, a boost of about 10% over the number published in 2023, along with publishing over 138 calendar items.
- Awarded 60 clients official recognition for successfully completing the Certified ACES Administrator (CAA) Program.
- Continued to deliver its free Mortgage QC Industry Trends Reports and QC Now webinars to keep financial professionals informed on the latest industry regulatory, compliance and defect trends.
Also in 2024, ACES migrated to a new cloud-based Data Import Tool. Now, customers can seamlessly import data into ACES with a wide range of file options. Additionally, ACES introduced a new feature that allows customers to customize their data retention policies, streamlining compliance and data management to meet industry standards. ACES’ latest product innovation, ACES DATABRIDGE, lets customers use ACES Audit data to support reporting goals, configuring and exporting data to access exactly what they need, when they need it.
To support reverification processes, ACES expanded its library of vendor integrations, adding more sources to reduce manual intervention and boost efficiency. The ACES team rounded out the year by extending state regulatory coverage in mortgage servicing and origination, adding over 2,000 new regulatory test questions to support compliance at the state level.
Other key product releases and enhancements include:
- Partnerships with Digilytics, Infrrd and Xactus.
- The ACES Call Monitoring Audit Pack for mortgage servicing.
- The ACES Deposit Audit Pack to assist financial institutions with meeting the deposit account monitoring requirements from the Federal Deposit Insurance Corporation (FDIC) and other prudential regulators.
“As we step into 2025, I’m thrilled to reflect on the remarkable year of innovation ACES has had,” said ACES CEO Trevor Gauthier. “Though the outlook is uncertain and difficult to predict, prioritizing loan quality and risk management will help lenders bolster profits and reduce scrutiny. With the enhancements and tools we developed in 2024, ACES will be there to support our customers’ compliance goals and quality standards even in turbulent markets.”
ACES added over 20 top lenders including one of the largest banks in the U.S., top 10 credit unions and national service providers. Specifically, ACES expanded its credit union network with the addition of 10 institutions, such as Arizona Financial Credit Union, Lake Michigan Credit Union, and State Employees Credit Union of North Carolina.
Additional 2024 achievements for ACES include:
- A decade of recognition as a HousingWire Tech100 company.
- Named one of the 2024 Best Places to Work in Financial Technology by both American Banker and the Denver Post.
- EVP of Compliance Amanda Phillips named a HousingWire Insider for her operational leadership and expertise.
- Speaking engagements for ACES subject matter experts at industry conferences, including ACUMA, America’s Credit Union Lending Conference, MBA Risk Management and MBA Servicing.