5 CRM key takeaways from Key West

At the recent CEOs and Senior Executives Conference, I had the good fortune to speak with two of the brightest minds in customer relationship management (CRM):

You have to think fast to keep up with Deidre and Pam, but they brought real-world examples of several different challenges and victories. They made this panel super informative and insightful.

Here are my 5 Top Takeaways:

 

continue reading »