- Show appreciation to your staff and they will be happy and productive.
- Adapt readily to new technology for efficiency. It will also keep you relevant.
- Be proactive. Fearless Restaurants has as standard policy “table confirmation,” which guarantees a manager will confirm customer satisfaction soon after the table is served. That way, any discrepancies can be rectified on the spot.
3 tips from the manager of Philly’s famed Moshulu Restaurant

Nightlife helps steerThe Moshulu’s popularity thanks to Kevin Friel, Director of Special Events and Nightlife forFearless Restaurants. In episode 30 ofMarketing RV,Ranalli&Volpediscussed some of the themed events hosted by the Moshulu. It’s the second of a two-part interview with Moshulu General Manager Michelle Delp where we learned about the Cannabis party and the EmoSad & Boujeeconcert.
What?
You have to listen!
For the business-minded reader and podcast enthusiast, the best part of this show is the management wisdom Michelle unwittingly shared as she told us about her Fearless journey and provided a behind-the-scenes peek into the restaurant business.
As you’ll hear in this interview, Michelle’s management style is the conduit to a positive workplace. How else would she have been able to get as many as nine or ten unscheduled employees to work on a moment’s notice when a last-minute party popped up?
This broadcast was recorded onThe Deck, the wheelhouse and upper most deck of theMoshuluat Philadelphia’s historicPenn’s Landing. Partnering is a surefire way to promote your brand, which is why we take Marketing RV on the road and talk business with interesting guests. If your business would like to sponsor and hostMarketing RV, contact ushere
Lorraine Ranalli is Chief Storyteller & Communications Director, as well as published author. Her most recent work, Impact: Deliver Effective, Meaningful, and Memorable Presentations, is a pocket book of public speaking tips for busy professionals. Her humorous narrative Gravy Wars: South Philly Foods, Foods & Attytudes, provided the basis for her stage show, La Famiglia. A long-time Philadelphia media personality, Lorraine currently co-hosts the Marketing RV podcast.
Our daily newsletter
Stay informed on the latest in credit union news and community.