3 actions to take now to make sure your emergency response plan protects everyone

by Ongoing Operations

by. Robin Remines

It was over 20 years ago – I was sitting at my desk when I realized that the entire building had evacuated and I was just happily working away. I had no way of knowing or understanding it yet but that was the start of my journey to into total deafness. When I approached my supervisor about where everyone had gone, he shared that he’d assumed I heard it.  And like that – wham, I suddenly realized my own personal safety was no longer within my control.  I needed assistance and still do!  Today’s post we’ll look at ways to ensure your emergency response plan addresses those like me who might need a helping hand.

1) Don’t assume everyone knows (and will ask) for help – While some employees may readily request assistance, it could be that others are unaware. So how do you find out who may needs your help? It begins with communications. Your entire staff should be made aware of your emergency response plan, evacuation procedures and communications tools. As part of this educational process, ensure you are ASKING if there are any special needs. For instance:

  • Strobe lights on Smoke/Fire Detectors are great for hearing impaired AND increase abled-bodied response as well
  • SMS texting added to your other communications channels (employee hotline, call trees) takes advantages of today’s technologies and also strengthens your communications strategy since SMS generally work when primary channels are down.

2) Be creative in your drills and tabletops – When exercising your plan through drills or tabletops, look for opportunities to improve the accessibility of your plan. Have an observer who’s only focus is to observe from the standpoint of someone needing special assistance (wheelchair, sight, hearing, etc.). During the exercise, have them interject at times when you’re decisions or actions would put them at jeopardy.

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