2024 State of Digital Lending Report: Digital-first, human-centric

As digital-first lending experiences become the standard, personalized, convenient service is the key to differentiating your institution from competitors.

The Digital Banking Report’s 2024 State of Digital Lending reveals a crucial development: digital lending has become the standard, and institutions need to start prioritizing an optimized digital experience if they expect to grow their business and maintain consumer satisfaction.

This report surveyed financial institutions worldwide, with North America representing a substantial majority of the respondents. Here is what these respondents’ answers revealed:

 

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