(Providing proven & innovative contact center & IP Telephony solutions)

Adapt Telephony Services, LLC, specializes in providing Credit Unions with an “All-In-One” VoIP communication platform, designed for every aspect of sales, marketing, member service and collections.   Our solutions, powered by Interactive Intelligence, are used by credit unions around the country with their assets ranging from $100M to $3B+. 

Our integration to core providers allows us to provide unique applications such as “Screen Pops”, In-Queue Balance Announcements, Last Deposit and Last Few Transactions, Cross Sell Targeted Announcements, Past Due routing of delinquent accounts, collections dialing, & IVR with Speech Recognition. 

We also offer a world class Multimedia Contact Center (queuing of Phone Calls, Web Chats, Emails, Faxes, Check Images, SMS/Text Messages), Automatic Rules-Based Recording and Quality Monitoring of All Media Types, Screen Recording, Post Call Surveys, Work Force Management, Outbound Dialing for Collections, Cross-Selling, Emergency Notifications, Unified Messaging, and Fax Server capabilities, all with complete Disaster Recovery/Business continuity. 

These components are driven from a single standards-based software platform with a single administrative interface, with 100% Mirrored, Full System Redundancy across all applications.  We can integrate to your existing phone system allowing additional functionality to your communications Platform.Adapt is a Juniper Networks Select Partner, providing design, implementation, and support services for the full line of Juniper Networks products. 

Our network services group assists credit unions in the procurement of voice and data network services.  The benefits are a single source for telecommunication needs, an objective analysis of the best carriers and products, very competitive pricing along with ordering and installation assistance, reducing your costs by up to 20%.   

Contact Information:

Robert J. Chencinski (Bob C)
Director of Business Development
Adapt Telephony Services, LLC
(630) 468-7592   

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